Review-requested reminder

post

https://yourplatform.com/ewity-webhook/review-requested-reminder

Sent BY Ewity TO your registered webhook URL. All events
POST to the same URL — the path on this page is for grouping
in the docs only. Identify the event by the X-Event header.

Fires when an order has been sitting in review-requested for too
long (the merchant proposed edits, the customer hasn't acted yet)
and a reminder is due. Use it to nudge the customer to open the
order and accept or cancel the merchant's changes.

The body is the full Order; its
status will always be review-requested and reminder_count
reflects how many reminders have already been sent.

How to use it

Surface a reminder UI on your side ("the merchant is waiting on
you to confirm changes").
The customer-driven transition back to pending (i.e. accepting
the merchant's changes) is exposed at
POST /orders/{id}/status-change/pending.
cancelled is the alternative.

Recent Requests

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Body Params

int64

number

string

online_location

object

An online location ("storefront"). Use id as online_location_id /
locationId in subsequent calls.

customer

object

fulfilment_type

string

Display label ("Delivery", "Pickup", ...) — not the input enum value.

payment_method

string | null

Display label for the payment method selected at checkout. For
orders created via this API there is no checkout-time payment
method, so this field is always null on platform-created
orders. Record what you collected from the customer via
POST /orders/{id}/payment after the merchant accepts the order.

customer_notes

string | null

merchant_remarks

string | null

Set by the merchant when reviewing or editing the order.

status

string

enum

ui_status

string

paid

boolean

True only when cumulative payments on the bill cover the bill
total. Stays false for partial payments.

total

double

reminder_count

integer

lines

array of objects

lines

total_components

array of objects

total_components

online_payments

array of objects

Online payment options the customer can settle this order with,
as configured on the merchant's account. Empty for most platform
integrations (you'd typically collect payment yourself and call
POST /orders/{id}/payment); only relevant if you want to hand
the customer off to one of Ewity's online payment flows.

Each entry has a key you can pass to a settlement endpoint
(e.g. payment_key on POST /orders/{id}/payment/bank-transfer
for type: bank_transfer entries). Other type values are
handled through Ewity-managed flows that aren't exposed in this
doc set — contact [email protected] if you need them.

online_payments

payments

array of objects

Payments recorded against the order's bill. Empty until the
merchant accepts the order (no bill yet).

payments

created_at

date-time

created_at_text

string

extra

object

Headers

X-Event

string

enum

required

Always ReviewRequestedReminder for this event.

Allowed:

Response

2XX

Receiver acknowledged.